Refund policy

Return & Refund Policy

Last updated: May 8, 2026

Thank you for shopping at LiftyJeans (operated by KOVAS LLC, a Wyoming limited liability company). We want you to love every piece, and this policy explains how returns, exchanges, and refunds work. Please read it carefully — placing an order on liftyjeans.com means you agree to these terms.

1. Return Window

You have thirty (30) calendar days from the date your order is delivered to request a return. Return requests submitted after this 30-day window will not be accepted, with no exceptions.

2. Eligibility — What Can Be Returned

To qualify for a return, items must be:

  • Unworn, unwashed, and unaltered — items showing any signs of wear, body odor, makeup, deodorant marks, perfume, pet hair, or stains will be refused;
  • In original condition with all original tags attached and intact;
  • In original packaging, including any dust bags, hygiene strips, and inserts;
  • Accompanied by proof of purchase (order number or order confirmation email).

Because our products are intimate apparel that come into close contact with the body, items that have been worn, tried on without the original hygiene strip in place, or whose hygiene strip has been removed or damaged are not eligible for return for health and sanitation reasons.

3. Non-Returnable Items (Final Sale)

The following are final sale and cannot be returned, exchanged, or refunded:

  • Items marked "Final Sale," "Clearance," or sold at a discount of 50% or more;
  • Items purchased with a promo code reducing the price by 50% or more;
  • Gift cards;
  • Items returned without original tags, packaging, or hygiene strip;
  • Items damaged by misuse, improper care, or normal wear and tear;
  • Bundle or multi-pack items where one or more pieces have been worn or are missing.

4. How to Initiate a Return

To start a return, email us at liftyjeans@proton.me within 30 days of delivery with:

  • Your order number;
  • The item(s) you wish to return;
  • Reason for the return;
  • Clear photos of the item showing it is unworn and tags are still attached.

Our team will review your request within 2–3 business days and, if approved, send you a Return Merchandise Authorization (RMA) number and the return shipping address. Do not send any item back without an RMA number — unauthorized returns will be refused and not refunded.

5. Return Shipping Costs

The customer is responsible for return shipping costs, except where the return is due to our error (wrong item shipped, defective product, damage in transit). We strongly recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged during return transit. The original shipping cost is non-refundable.

6. Inspection & Refund Processing

Once we receive your return, we will inspect it within 5–7 business days. If the item meets all eligibility requirements above, we will process your refund to your original payment method.

Refunds typically appear in your account within 5–10 business days after processing, depending on your bank or card issuer. We are not responsible for delays caused by your financial institution.

If your return does not meet eligibility requirements, we will notify you by email and offer to ship the item back to you at your expense. If we do not receive a response within 14 days, the item will be discarded and no refund will be issued.

7. Exchanges

We do not process direct exchanges. If you'd like a different size or color, please return your original item per this policy and place a new order. This ensures the fastest service and accurate inventory.

8. Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us at liftyjeans@proton.me within 7 days of delivery with photos clearly showing the issue and the original packaging. We will, at our discretion, ship a replacement at no cost or issue a full refund including original shipping. Claims submitted after 7 days may be denied.

9. Late or Missing Refunds

If you have not received your refund 10 business days after we confirmed processing, please first check with your bank or card issuer, then contact us at liftyjeans@proton.me.

10. Order Cancellations

Because we begin processing orders quickly to deliver them as fast as possible, you may cancel your order only within 2 hours of purchase. After this window, the order is considered in production and cannot be canceled. Email liftyjeans@proton.me immediately with your order number to request cancellation.

11. Address Errors

It is the customer's responsibility to provide a correct and complete shipping address. We are not liable for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer must pay re-shipping costs.

12. Chargebacks

We take chargebacks seriously. Filing a chargeback before contacting us to resolve an issue is considered a breach of this policy and may result in your account being banned and the chargeback being disputed with evidence including delivery confirmation, this policy, and your order acceptance. We strongly encourage you to contact us first — we resolve almost every issue amicably.

13. Contact

For any return or refund question:
KOVAS LLC — LiftyJeans Customer Service
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: liftyjeans@proton.me
Phone: +1 (505) 464-2734